eeejili Privacy Policy

1 Introduction

eeejili operates an online gaming platform serving players in the Philippines. When you visit our site, register an account, or use any of our services, we collect and process certain personal information about you. This Privacy Policy explains what that information is, why we collect it, and how we handle it.

This policy applies to all users of the eeejili platform, including visitors who browse without an account and registered players who actively use our gaming services. It covers data collected through our website and mobile app.

2 Data We Collect

We collect personal information in two main ways: directly from you when you register or use our services, and automatically through your interactions with the platform.

Information you provide directly:

• Full legal name, date of birth, and gender
• Email address and mobile number
• Home address (required for identity verification)
• Government-issued ID documents submitted for KYC verification
• Payment information — such as your GCash or Maya account reference, or Philippine bank details — used for processing transactions in PHP
• Communications you send us through support channels

Information collected automatically:

• IP address and approximate location
• Device type, operating system, and browser information
• Pages visited, features used, and session duration
• Game activity logs, including bets placed, games played, and outcomes
• Cookies and similar tracking technologies (see Section 6)

The table below summarises the main categories of data and why we collect them:

3 How We Use Your Data

We use the information we collect to operate, maintain, and improve the eeejili platform for Philippine players. Specifically, we use your data to:

• Create and manage your account
• Verify your identity and age as required (21+)
• Process deposits and withdrawals in Philippine Peso
• Deliver OTP codes and security alerts to your registered contact details
• Provide customer support and respond to your enquiries
• Monitor for fraud, money laundering, and other prohibited activities
• Personalise your gaming experience, including game recommendations based on your activity
• Send you service-related notifications such as account updates and policy changes
• Support our responsible gaming commitments, including monitoring for signs of problem gambling
• Comply with legal and regulatory obligations applicable to our operations

We do not use your personal data for automated decision-making that produces significant legal effects on you without human oversight. If you have questions about how specific data is used, contact our support team.

4 Legal Basis for Processing

We process your personal data on the following legal grounds, depending on the specific activity:

• Contractual necessity: Most processing is required to deliver the services you signed up for — account management, payment processing, and gameplay.
• Legal obligation: Identity verification, KYC compliance, and anti-money laundering checks are carried out because we are legally required to do so.
• Legitimate interests: We process certain technical and usage data to keep the platform secure, prevent fraud, and improve user experience.
• Consent: Where we rely on consent — such as for optional marketing communications — you can withdraw that consent at any time through your account settings or by contacting support.

5 Sharing Your Data

eeejili does not sell your personal data. We share it only in the following limited circumstances, and only to the extent necessary:

• Payment processors: To facilitate deposits and withdrawals in PHP through Philippine bank transfers and supported e-wallets, we share relevant transaction details with our payment service partners.
• Identity verification providers: To complete KYC checks, we may share your ID documents and personal details with third-party verification services.
• Game content providers: Our game suppliers may receive limited technical data (such as session identifiers) to deliver their games on our platform. They do not receive your full personal profile.
• Legal and regulatory bodies: We will disclose data when required by applicable law, court order, or regulatory request.
• Fraud prevention: Where we have reason to suspect fraud or criminal activity, we may share relevant information with appropriate authorities.

All third parties we work with are required to handle your data securely and use it only for the specific purpose we engaged them for.

6 Cookies & Tracking

eeejili uses cookies and similar technologies to make the platform work properly, remember your preferences, and understand how players use the site. Here's a breakdown of the cookie types we use:

• Strictly necessary cookies: Required for the platform to function — session management, login state, and security tokens. These cannot be disabled without breaking core functionality.
• Functional cookies: Remember your preferences such as language settings and game display options, so you don't have to reconfigure them every visit.
• Analytics cookies: Help us understand which pages and features are most used, so we can improve the platform. Data collected is aggregated and does not identify you personally.
• Security cookies: Used to detect and prevent fraudulent sessions, bot activity, and unauthorized access attempts.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how the platform performs. We do not use cookies to serve third-party advertising on eeejili.

7 Data Retention

We keep your personal data for as long as your account is active and for a reasonable period thereafter, as required by law or legitimate business need. In general:

• Account and identity data is retained for the duration of your account plus a period required for legal compliance after closure
• Transaction records are kept in line with financial record-keeping obligations
• Game activity logs are retained for security and dispute resolution purposes
• Communications with our support team are stored to maintain service continuity

When data is no longer needed and retention is not required by law, we delete or anonymise it securely. If you close your account, you may request confirmation of what data has been deleted and what we are legally required to retain.

8 Security Measures

We take the security of your personal data seriously and have implemented technical and organisational measures to protect it against unauthorised access, loss, or misuse. These include:

• SSL/TLS encryption on all data transmitted between your device and our servers
• OTP-based two-step verification for sensitive account actions
• Access controls ensuring only authorised personnel can access personal data
• Regular security reviews and monitoring for suspicious activity
• Secure storage of KYC documents with restricted internal access

While we take every reasonable precaution, no system is completely immune to risk. You play an important part in keeping your account safe — use a strong password, don't share your credentials, and contact us immediately if you notice any unusual activity on your account.

9 Your Rights

As a user of eeejili, you have the following rights regarding your personal data. You can exercise any of these by contacting our support team through your account dashboard.

We aim to respond to all data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before fulfilling a request to ensure we are disclosing or modifying the correct account data.

10 Minors

eeejili is strictly for players aged 21 and above. We do not knowingly collect personal data from anyone under 21 years of age. If you believe a minor has created an account or submitted personal data on our platform, please contact us immediately so we can investigate and take appropriate action, including account closure and data deletion.

Parents and guardians in the Philippines are encouraged to use device-level controls and parental supervision tools to prevent minors from accessing online gaming platforms.

11 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make significant changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform alert.

Continuing to use eeejili after a policy update is posted means you accept the revised terms. We recommend reviewing this page periodically so you stay informed about how your data is handled.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how we've handled your personal information, please get in touch with us. The best way to reach us is through the support section of your account dashboard.

You can also email us directly at [email protected]. Please include your registered username and a brief description of your query so we can assist you as efficiently as possible.

For concerns related to responsible gaming or account self-exclusion, please visit our Responsible Gaming page for specific guidance and contact options.